⏱️ Standard Orders

Processing Time: 3-5 business days
Most in-stock items are processed and shipped within this timeframe.

✨ Custom Orders

Processing Time: 7-14 business days
Custom designs and special requests require additional crafting time to ensure perfection.

📦 Packaging

Every order is carefully packaged in eco-friendly materials to ensure safe delivery. Your sunglasses come with a protective wooden case, microfiber cleaning cloth, and care instructions.

📍 Tracking

Once your order ships, you'll receive a tracking number via email. Use this to monitor your package's journey from Nairobi to your doorstep.

💳 Customs & Duties

International orders may be subject to customs duties and taxes determined by your country's regulations. These fees are the customer's responsibility and are not included in our shipping costs.

🎁 Multiple Items

Orders with multiple items may arrive in separate packages if they're ready at different times. You'll receive tracking information for each shipment.

🚫 Delivery Issues

If your package is lost, damaged, or delayed beyond expected delivery times, contact us immediately at hello@eartkenya.com. We'll work with the carrier to resolve the issue promptly.

📧 Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be responsible for packages shipped to incorrect addresses provided at checkout.

Email: hello@eartkenya.com

Phone: +254 700 123 456